Thank you for visiting Moska.my. These Terms and Conditions apply to all purchases made through www.moska.my and any associated websites owned or operated by Moska My Enterprise.
Moska My Enterprise is a business registered in Malaysia under Business Registration No. 61718151.
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms and Conditions. Moska may update these terms from time to time. The terms applicable to an order will be those published on our website at the time the order is placed.
For enquiries, please contact info@moska.my.
Orders
Products purchased from Moska are intended for personal use and may not be purchased for unauthorised resale or commercial reproduction.
Most Moska pieces are handmade to order. Customers are responsible for checking all order details, including the product, colour, size, quantity, address, contact information, and customisation details, before completing payment.
An order is considered confirmed once payment has been successfully received. Requests to change an order after confirmation are not guaranteed, especially once production has begun.
Moska reserves the right to decline or cancel an order where:
A product, material, or component is unavailable;
The price or product information was displayed incorrectly;
Payment could not be verified;
The order is suspected to be fraudulent or placed for unauthorised resale; or
The order cannot reasonably be fulfilled.
If Moska cancels an order after payment has been received, the amount paid for the cancelled item or order will be refunded through an available payment method.
Handmade Products
Moska jewellery is handmade in small batches or made individually according to the customer’s order.
Minor variations in bead colour, shape, size, pattern, placement, and texture are part of the handmade nature of our products and are not considered defects. Natural pearls, stones, and other natural materials may also contain variations, marks, or irregularities.
Product colours may appear slightly different depending on lighting, photography, and individual screen settings.
Customised and Personalised Orders
Customers must provide complete and accurate customisation details when including initials, names, colours, and measurements when placing an order.
Production may be delayed if the required customisation details are incomplete. Moska may contact the customer using the email address or contact details submitted with the order. If the customer does not respond within a reasonable period, Moska may proceed using the available order information or delay the order until confirmation is received.
Personalised and customised products cannot be returned or exchanged due to a change of mind, incorrect information submitted by the customer, or personal preference.
Pricing and Payment
All prices displayed on www.moska.my are stated in Malaysian Ringgit unless otherwise indicated.
Available payment methods will be displayed during checkout. An order will only be processed after payment has been successfully received or verified.
Moska reserves the right to correct pricing, promotional, or product-information errors. If an error affects a confirmed order, the customer will be contacted before the order is fulfilled.
Discounts, promotional codes, and offers are subject to their individual conditions and validity periods. Unless otherwise stated, multiple discounts cannot be combined.
Processing Time
Most Moska products are handmade to order and require approximately 7–14 days before shipment.
The processing period refers to the time required to prepare and handmake the order. It does not include the courier’s delivery time.
Processing times are estimates and may be affected by order volume, public holidays, material availability, incomplete customisation details, or circumstances outside Moska’s reasonable control.
An order may continue to display a “Processing” status while it is being handmade. Tracking information will be provided by email once the parcel has been prepared for courier collection or shipment.
Shipping and Delivery
Shipping charges, where applicable, will be calculated and displayed during checkout.
Complimentary shipping is currently available for:
West Malaysia orders with a net purchase value of RM150 or above; and
Sabah and Sarawak orders with a net purchase value of RM250 or above.
The qualifying purchase value is calculated after discounts and excludes shipping fees. Moska reserves the right to update its complimentary shipping thresholds and shipping rates.
Courier delivery times shown on the website are estimates only and begin after the parcel has been shipped. Actual delivery times may vary depending on the destination, courier operations, public holidays, weather, service disruptions, or other circumstances outside Moska’s reasonable control.
Moska is not responsible for delays caused by the courier after a parcel has been handed over. However, customers may contact us if assistance is required with a delayed or irregular shipment.
Shipping Information and Failed Delivery
Customers are responsible for providing a complete and accurate recipient name, delivery address, postcode, telephone number, and email address.
Moska will not be responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.
If a parcel is returned to Moska because of an incorrect address, unsuccessful delivery, refusal to accept the parcel, or failure to collect it, the customer will be responsible for any return and redelivery charges.
If the customer chooses not to arrange redelivery, any approved refund will be calculated after deducting the original shipping cost, return shipping cost, and any other charges incurred by Moska. Customised, personalised, used, or otherwise non-returnable items may not qualify for a refund.
Once tracking shows that a parcel has been delivered to the address provided, Moska is not responsible for loss, theft, or misplacement occurring after delivery. Customers should contact the courier promptly if they believe the parcel was delivered incorrectly.
International Orders
International customers are responsible for ensuring that their delivery information is complete and that the items ordered may be legally imported into the destination country.
International delivery estimates do not include customs processing time.
Unless expressly stated otherwise during checkout, import duties, customs charges, taxes, handling fees, and other destination-country charges are the responsibility of the recipient. Moska is not responsible for delays, refusal, or additional charges imposed by customs authorities or local delivery providers.
Packaging
Orders containing multiple items may be packed together as one order.
If separate individual packaging is requested for multiple items, an additional packaging fee of RM5 per separately packed item may apply.
Separate packaging requests must be made before the order enters production and are subject to availability. Requests submitted after production or packing has begun may not be accommodated.
Returns
Customers may request to return an eligible item within 3 calendar days from the date the parcel is marked as delivered by the courier.
A return must be approved by Moska before the item is sent back. Customers must submit their order number, reason for return, and clear photographs of the item and packaging for assessment.
To qualify for an approved return, the item must be:
Unused and unworn;
Unaltered and undamaged;
Returned with its original branded packaging; and
In a condition suitable for resale.
The following items are not eligible for return or exchange due to a change of mind:
Personalised or customised items;
Items made according to a selected or requested size;
Earrings, where a return cannot be accepted for hygiene reasons;
Final-sale or clearance items;
Gift cards;
Items that have been worn, used, altered, damaged, or returned without their original packaging; and
Items returned without prior approval.
Customers are responsible for return shipping costs unless Moska confirms that an incorrect item was supplied or that the item qualifies under our complimentary product guarantee.
Original shipping charges, return shipping charges, payment-processing charges, and other non-product costs are non-refundable unless required under applicable law or otherwise confirmed by Moska.
Returned items remain the customer’s responsibility until they have been received and inspected by Moska. We recommend using a trackable delivery service. Moska is not responsible for return parcels lost or damaged during transit.
Approval of a return request does not automatically mean that a refund has been approved. A refund or other resolution will only be confirmed after the returned item has been received and inspected.
Refunds
If a refund is approved, it will be processed using an available payment method. Customers may be asked to provide bank-account details where a refund cannot be returned through the original payment method.
The time required for the refunded amount to appear will depend on the payment provider or financial institution.
Moska may deduct applicable shipping charges, payment-processing charges, discounts, promotional benefits, or other costs from the refund where appropriate and permitted by law.
Items returned in a condition that does not meet our return requirements may be rejected and sent back to the customer at the customer’s expense.
7-Day Complimentary Product Guarantee
Moska provides a complimentary 7-day product guarantee for confirmed workmanship issues, incorrect items, and missing items.
The guarantee period begins on the date the parcel is marked as delivered by the courier. Customers are responsible for opening and inspecting their order promptly.
After-sales requests must be submitted through Moska’s designated after-sales form within 7 calendar days of delivery. Customers must provide the order number, clear photographs, and any other information reasonably requested for assessment.
Unopened parcels, gifting arrangements, travel, work commitments, delayed collection, or other personal circumstances do not extend the 7-day guarantee period.
Submitting a request does not automatically qualify an item for complimentary repair, replacement, refund, or any other remedy. Moska will assess each request based on the information provided and the condition of the item.
The complimentary product guarantee does not cover:
An incorrect size selected or measurement provided by the customer;
A change of mind or personal preference;
Normal wear and tear;
Damage caused by pulling, snagging, dropping, impact, accidents, improper handling, storage, or use;
Damage caused by exposure to perfume, lotion, chemicals, excessive moisture, or other external substances;
Lost beads, charms, clasps, or other components after delivery;
Natural variations in handmade or natural materials; or
Requests submitted more than 7 calendar days after delivery.
After the 7-day period, Moska will not provide complimentary repair, replacement, or resizing under this voluntary product guarantee.
Nothing in these Terms and Conditions excludes any consumer right or remedy that cannot lawfully be excluded under applicable Malaysian law.
Sizing Responsibility
Customers are responsible for referring to Moska’s size guide, measuring carefully, and selecting the correct size before placing an order.
Every piece is handmade according to the size selected or measurement provided by the customer. An incorrect size selection, inaccurate measurement, or personal fit preference is not considered a product defect and is not covered under the complimentary product guarantee.
Measurements may vary slightly due to the handmade nature and construction of the item.
Any request to change the size after an order has entered production or been completed will be treated as a separate paid after-sales service and is subject to Moska’s assessment and approval.
Paid After-Sales Services
Resizing and repair services are not automatically available.
Customers may submit a paid after-sales service request, but submission does not guarantee that Moska will accept or perform the requested service.
Acceptance will depend on:
The condition and age of the item;
The type and extent of damage;
Material and component availability;
Whether the design or material has been discontinued;
Whether the item has previously been repaired or resized; and
Moska’s current production capacity.
Moska reserves the right to decline requests involving severely damaged items, missing components, discontinued materials, repeated repairs or resizing, or items considered unsuitable for further work.
Where a request is accepted:
The customer must receive approval before returning the item;
Items returned without prior approval may not be processed;
All applicable service fees, replacement-material costs, and round-trip shipping charges will be borne by the customer;
Full payment must be received before work begins;
Processing time will be advised after the returned item has been received and inspected; and
Repaired or resized items cannot be guaranteed to return to their original or brand-new condition.
Paid after-sales services are offered separately from Moska’s complimentary product guarantee and remain subject to Moska’s approval.
Jewellery Care and Use
Moska jewellery should be handled with care.
Customers are advised to avoid pulling, stretching, twisting, or placing excessive force on the jewellery. Contact with perfume, lotion, cleaning products, chemicals, and prolonged moisture should also be avoided.
Jewellery should be removed before exercising, swimming, or taking part in activities where it may be pulled, caught, exposed to impact, or subjected to excessive perspiration.
Wear, fading, tarnishing, scratches, breakage, or damage caused by use, environment, handling, or failure to follow care instructions is not considered a workmanship defect.
Limitation of Liability
To the extent permitted by applicable law, Moska will not be liable for indirect, incidental, or consequential losses arising from the use, misuse, loss, delayed delivery, or unavailability of a product.
Moska’s liability in relation to an order will not exceed the amount paid for the affected product, except where a different remedy is required under applicable law.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.
Governing Law
These Terms and Conditions are governed by the laws of Malaysia.
Any dispute arising from an order or the use of www.moska.my will be handled in accordance with applicable Malaysian law and the jurisdiction of the relevant Malaysian courts or consumer tribunal.